Service

The service that QUMA offers its customers includes the following points:

• Validation
• Full service contract
• Quick service
• Training

We also support you with validation. The device logbook, which contains the following points, is responsible for this:

• Logs documenting the installation
• Protocols for operation
• Current status of customer training

The main steps for application/operation are described. The logbook described always remains at the workstation and therefore provides a good overview of the status of the device.
QUMA also offers its customers a full service contract that is standardized by DIN 31051 and includes additional maintenance. Included in the full service contract are

• All parts required for the operational maintenance of the measuring station
• Required working time
• Required travel time
• Preventive maintenance

You receive all this at a fixed price when you take out the policy. Talk to us about this possibility.

Our general appliance service also includes a quick service. This guarantees that the repair will begin within two working days of receipt of the fault report at our customer service center.

This service is particularly attractive for customers who manufacture in accordance with ISO 9000. This reduces the risk of production downtime.
It is important to us that our appliances can be operated without specialist personnel. However, there is always a need for training. We therefore offer training courses for a wide range of analytical problems. In this way, we support you in the training and further education of your staff.